COVID-19: Our Response
Effective June 1st, all branches are open and ready to serve members.
For the health and safety of our staff and members, we are observing social distancing best practices including:
- Limiting the number of people in a branch at a time. If a branch is full, there will be a sign instructing visitors to wait in line outside.
- Floor markers indicating where members are to wait for assistance.
- Sanitizing surfaces between member visits.
- 6' of space between people.
- Masks are required.
Shared Branching remains unavailable inside all branches.
We understand many jobs have been lost and income has been reduced, and we want to help. We will work with members who have been impacted by coronavirus on an individual basis while offering the following assistance programs.
Skip-Pay & Interest-Only payments
We're waiving the fee to skip a loan payment or modify your payments to interest-only. Eligible loan types for Skip-Pay include auto, RV, motorcycle, personal or other consumer loans. Eligible loan types for interest-only payments include credit lines, credit cards, consumer installment loans, and home equity loans.
The Paycheck Protection Program (PPP) program administered by the U.S. Small Business Administration (SBA) closed August 8, 2020, and the SBA is no longer accepting applications. For more information on SBA PPP loan forgiveness, click here.
Expect to see a flood of malware and phishing attacks surrounding the Coronavirus pandemic. Fraudsters are well-aware of our desire to keep up-to-date on the illness and its impacts, and they're using this as a social engineering means to spread malware. Malware can steal passwords, payment card information, cookies, and other sensitive data on your computer or mobile device.
Here's an example: a link that looks like it's for a news page, but it's a fake site that doesn't load. Malware can also come in the form of an attachment or a program you download. Be vigilant, and be careful of what you click on.
We recommend only obtaining Coronavirus pandemic information from trusted resources and websites, like the following:
- Center for Disease Control's COVID-19 page
- World Health Organization's COVID-19 page
- Oregon Health Authority's COVID-19 update page
Remember, Oregonians will never contact you by phone, email or text to ask you for your confidential information, including your Social Security Number, your card numbers, or your account information.
View our Fraud Watch page to familiarize yourself with different types of scams going around.
Q: My income has been impacted by Coronavirus, can you help?
A: Yes, we are here to help! For members with loans, we are waiving all late payment fees and will not be reporting any late or non-payment situations to the credit bureaus. You can request a skip payment or to make interest-only payments. We are also waiving early CD withdrawal penalties and out-of-network ATM fees.
Q: How can I access my accounts remotely?
A: You have 24/7 access to your accounts through Online Banking and the Oregonians Mobile App.
If you have not done so already, please register for Online Banking here. Your Online Banking credentials will be used to access our mobile app.
- Have a check deposit? You can take a picture of it in our mobile app, and we'll deposit it for you.
- Need to make a transfer? Online Banking transfers are immediate.
- Need to pay a bill? We offer free Bill Pay through Online Banking and our mobile app.
- Need to deposit cash? Many of our branches offer Smart ATMs that accept deposits or Night Drop boxes, check here.
- Can't handle your transaction remotely? Give us a call at 503.239.5336, we're ready to assist you over the phone.
Q: How can I setup direct deposit?
A: If you'd like to avoid physically depositing your checks and waiting for your funds to be available, you can sign up for direct deposit with your employer. Use your Online Banking credentials to retrieve the form you need here, and provide it to your employer.
Q: Should I withdraw extra cash to stay financially safe in this pandemic?
A: We understand this is a time of uncertainty and that members may be thinking about making large cash withdrawals out of precaution. However, please know that having large amounts of cash on your person right now won't be helpful, here's why:
- You can't sanitize cash. Just imagine all the hands that have touched the bill you're holding, and all of the registers it has been pulled into and out of. Not to mention, you can't really clean those bills.
- Many retailers are not accepting cash payments. Due to the germs cash carries, many retailers are encouraging consumers to pay with cards or mobile wallets.
- Having large sums of cash on your person or hidden under your mattress puts you in an unnecessarily vulnerable situation. Your money is safer deposited here with us where it's federally insured by the National Credit Union Administration (NCUA) up to $250,000. Plus, you won't need to worry about the germs it will expose you to.
Q: I received a call or text message from someone claiming to work for Oregonians. They asked for my information, what should I do?
A: Know that Oregonians will never proactively contact you by phone, email or text and ask you for your confidential information. We have been calling members to check-in on them, but we will not ask for confidential information like your Social Security Number, your debit or credit card numbers, your PIN numbers, or your account information. Please beware of phishing emails and phone calls.
Q: Is my money safe with Oregonians?
A: Oregonians is one of the strongest financial institutions in Oregon with over 14% capital, which is well above average. This level of capital means we are financially equipped to respond to any economic adversity. In addition, your deposits are insured up to $250,000 by the National Credit Union Administration (NCUA).
Click on the title to view the video.