I can't access my account. How do I unlock my digital banking access?

Unlock your digital banking profile on the app 

1.  Open the app.
2.  Click Login assistance beneath the green SIGN IN button.
3.  Choose Unlock Account.
4.  Enter the information requested and proceed.
5.  Enter the OTP and click NEXT.
6.  Enter a new password and click NEXT.

Unlock your digital banking profile online

1.  Go to the log in area and click I need help logging in.
2.  Click Forgot User ID.
3.  Choose Unlock Account.
4.  Enter the information requested and proceed.
5.  Enter the OTP and click NEXT.
6.  Enter a new password and click NEXT.