Why am I not earning cash rewards on my debit purchases?

If you have a Cash Back Spend account and you didn't earn cash back for the month, this means you didn't make 15 debit card purchases that month. If you had debit transactions pending that hadn't posted by 11:55pm on the last day of the month, these don't count. Also remember, only debit purchases count (not money transfers, direct deposits, ACH or bill payments using the routing and account numbers, etc.).

If you have an Unlimited Checking account and you didn't earn rewards, this means you didn't set up an account alert. You can add Account Alerts in digital banking. Log in, open the main menu, click Account Alerts, then add an Account Specific Alert. Make sure to click Save.

Applies to: Cash Back Spend, Unlimited Checking