Why isn't mobile check deposit working?

If the mobile check deposit feature in our app isn't working, here are some things to troubleshoot:

1. Fully endorse the back of your check to include your signature, the words "For mobile deposit only", "Oregonians", and your member number:
   
2. Place the check on a dark, flat surface with good lighting.
3. Take clear, focused pictures of the front and back.
4. Enter the correct amount of the check.