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COVID-19 Updates

» Our branch lobbies are available by appointment only. Gresham and Prineville branch drive-thrus remains open for teller service. LEARN MORE.

» We're here to help Oregonians businesses. Learn more about the CARES Act Payment Protection Program loan here.

COVID-19 Info Page


Updated April 3, 2020

Oregonians' Board of Directors and Management Team are prepared to ensure service to you remains ongoing and that your financial needs are served. We want you to know: we're here for you - and that's not going to change. 

Branch Hours & Availability

Branch lobby access by appointment only

Our Member Service Center remains is ready to assist you over the phone at 503.239.5336. Member Service Center hours: 9:00 am to 5:00 pm Monday - Thursday, and open until 6:00 pm Fridays. All branches are closed to Shared Branching transactions.

Branch Availability Branch Hours Drive-thru? Night Drop? Deposit ATM?
Prineville Appointment only 10:00 am -5:00 pm weekdays Yes  Yes   
Gresham Appointment only 10:00 am -5:00 pm weekdays Yes  Yes Yes 
Oregon City Appointment only 10:00 am -5:00 pm weekdays   Yes  
Beaverton Appointment only 10:00 am -5:00 pm weekdays     Yes
St. Johns Appointment only 10:00 am -5:00 pm weekdays   Yes Yes
NE Portland Appointment only 10:00 am -5:00 pm weekdays   Yes  
Milwaukie Appointment only 10:00 am -5:00 pm weekdays     Yes 

Branch Appointments are available Monday - Thursday, 10:00 am to 5:00 pm, and Fridays until 6:00 pm.

For the health and safety of everyone, please do not schedule a branch appointment if you or someone you have been exposed to has tested positive for Coronavirus or exhibits symptoms.

For your safety, please complete your transaction remotely

  • Online Banking - check balances, make transfers, schedule bill payments, and make loan payments.
  • Oregonians Mobile App - same great features as Online Banking, plus you can deposit checks using your smart phone with Mobile Deposit.
  • Drive-thru windows - available for teller transactions at our Gresham and Prineville branches.
  • Deposit-taking ATMs - available at our Milwaukie, Beaverton, Gresham and St. Johns branches.
  • Night Drops - available at our Gresham, Oregon City, NE Portland, St. Johns and Prineville branches.
  • Call us at 503.239.5336

branch appointment request

If You're in a Tight Spot, Let Us Know

We understand many jobs have been lost and income has been reduced, and we want to help. We will work with members who have been impacted by Coronavirus on an individual basis while offering the following assistance programs.

Skip-Pay & Interest-Only payments

We're waiving the fee to skip a loan payment or modify your payments to interest-only. Eligible loan types for Skip-Pay include auto, RV, motorcycle, personal or other consumer loans. Eligible loan types for interest-only payments include credit lines, credit cards, consumer installment loans, and home equity loans.

skip-pay request

interest-only payment request

Fees waived

  • No Oregonians ATM fees through the end of May.
  • No early CD withdrawal penalties.
  • No late payment fees on any and all Oregonians loans until at least the end of May.

Mortgage assistance

If you're unable to make your mortgage payment - don't stress it. We'll be emailing you options specific to your mortgage. Please make sure we have your email address so you don't miss important notifications.

Financial Assistance for Oregonians Businesses

If you're an Oregonians member and your business has a relationship with us, you may be eligible to apply for a loan under the Paycheck Protection Program (PPP) administered by the U.S. Small Business Administration (SBA). If you are not an Oregonians business member and need a PPP loan, we recommend you reach out to the financial institution that holds your business relationship.

The PPP was specifically designed to help small businesses continue to make payroll. Program details are still under review and are subject to change, and additional requirements may apply as the program develops. Here is what you need to know and how to prepare to submit a Payment Protection Program loan application with Oregonians.

All PPP loans will have the same features:

  • Interest rate of 1.00% APR
  • Two-year term
  • No payment for six months
  • 100% guarantee by SBA
  • No collateral required
  • No personal guarantees
  • No borrower or lender fees payable to SBA

Who can apply?

All businesses – including nonprofits, veterans organizations, Tribal business concerns, sole proprietorships, self-employed individuals, and independent contractors – with 500 or fewer employees can apply. Businesses in certain industries can have more than 500 employees if they meet applicable SBA employee-based size standards for those industries (click here for additional detail).

What can the loan be used for?

  • Salary, wages, commissions, or tips
  • Employee benefits including costs for vacation, parental, family, medical or paid sick leave
  • State and local taxes accessed on compensation
  • Other restrictions apply for sole proprietors or independent contractors

If you have additional questions, please review the U.S. Treasury's  fact sheet here.

We are working to implement an online application for PPP loans and we expect it to go live next week. If your business is eligible and you'd like to apply for the loan when our application is ready, please submit a Payment Protection Program Loan Inquiry. This is not an application. Please do not submit this form without providing a valid email address for quick communication.

payment protection program loan inquiry

If you plan to apply, please prepare the following documentation

Beware of Coronavirus Scams

Expect to see a flood of malware and phishing attacks surrounding the Coronavirus pandemic. Fraudsters are well-aware of our desire to keep up-to-date on the illness and its impacts, and they're using this as a social engineering means to spread malware. Malware can steal passwords, payment card information, cookies, and other sensitive data on your computer or mobile device.

Here's an example: a link that looks like it's for a news page, but it's a fake site that doesn't load. Malware can also come in the form of an attachment or a program you download. Be vigilant, and be careful of what you click on.

We recommend only obtaining Coronavirus pandemic information from trusted resources and websites, like the following:

Remember, Oregonians will never contact you by phone, email or text to ask you for your confidential information, including your Social Security Number, your card numbers, or your account information. 

View our Fraud Watch page to familiarize yourself with different types of scams going around.


My income has been impacted by Coronavirus, can you help?

Yes, we are here to help! For members with loans, we are waiving all late payment fees and will not be reporting any late or non-payment situations to the credit bureaus. You can request a skip payment or to make interest-only payments. We are also waiving early CD withdrawal penalties and out-of-network ATM fees.

How can I access my accounts remotely?

You have 24/7 access to your accounts through Online Banking and the Oregonians Mobile App.

If you have not done so already, please register for Online Banking here. Your Online Banking credentials will be used to access our mobile app.

  • Have a check deposit? You can take a picture of it in our mobile app, and we'll deposit it for you.
  • Need to make a transfer? Online Banking transfers are immediate.
  • Need to pay a bill? We offer free Bill Pay through Online Banking and our mobile app.
  • Need to deposit cash? Many of our branches offer Smart ATMs that accept deposits or Night Drop boxes, check here.
  • Can't handle your transaction remotely? Give us a call at 503.239.5336, we're ready to assist you over the phone.

Should I withdraw extra cash to stay financially safe in this pandemic?

We understand this is a time of uncertainty and that members may be thinking about making large cash withdrawals out of precaution. However, please know that having large amounts of cash on your person right now won't be helpful, here's why:

  1. You can't sanitize cash. Just imagine all the hands that have touched the bill you're holding, and all of the registers it has been pulled into and out of. Not to mention, you can't really clean those bills.
  2. Many retailers are not accepting cash payments.  Due to the germs cash carries, they're encouraging consumers to pay with cards or other forms of electronic payment.
  3. Having large sums of cash on your person or hidden under your mattress puts you in an unnecessarily vulnerable situation. Your money is safer deposited here with us where it's federally insured by the National Credit Union Administration (NCUA) up to $250,000. Plus, you won't need to worry about the germs it will expose you to.

I received a call or text message from someone claiming to work for Oregonians regarding the Coronavirus situation. They asked for my information, what should I do?

Know that Oregonians will never proactively contact you by phone, email or text and ask you for your confidential information. We may call you to check-in on you, but we will not ask for confidential information such as your Social Security Number, your debit or credit card numbers, you PIN numbers, or your account information. Please beware of phishing emails and phone calls.

Is my money safe with Oregonians?

Oregonians is one of the strongest financial institutions in Oregon with over 14% capital, which is well above average. This level of capital means we are financially equipped to respond to any economic adversity. In addition, your deposits are insured up to $250,000 by the National Credit Union Administration (NCUA).