Fraud Alerts
Your best defense against fraud
Protecting you from fraudulent activity on your accounts is something we take seriously. Fraud alerts are offered to every Oregonians member, by default, if they have a mobile number on file. These notifications will equip you with the tools you need to take IMMEDIATE action against fraud.
How it works
If our system detects suspicious activity on your card account, you'll receive a text message with details about the suspected transaction. We'll ask you to confirm whether the transaction is legitimate or fraudulent:
✓ If the transaction is legitimate, we'll process the transaction normally.
⊗ If the transaction is fraudulent, you'll receive another message with a number to call for follow-up.
Fraud Notification Spoofing Scam Warning:
If we call or text you about suspicious activity on your account, will never ask you for credit or debit card information we already have, such as a card number, expiration date or security code. We will also text or call you, but never both. Don't provide your information to anyone who calls you about fraud on your account - hang up and call us at 503.239.5336. If you have any questions or concerns, please don't hesitate to contact us.
Sample text messages:
