Beware of Robocall Scams

Robocall scams have become an everyday nuisance for millions. While some of them may be legitimate, such as appointment reminders or account-related alerts, many robocalls are fronts for scams.

Don’t get caught! Here’s what you need to know about robocall scams and how to avoid falling victim.

What are robocall scams?

Robocall scams use automated dialing systems to reach the masses super-quickly. These calls often use a pre-recorded message to trick you into sharing sensitive information or money.

Some common types of robocall scams include:

• Government impersonation scams. Here, callers claim to represent the IRS, Social Security Administration or Medicare and demand payment or personal info.
• Tech support scams. In this variation, fake alerts about viruses on your computer urge you to pay for unnecessary (and/or non-existent) “services.”
• Loan or debt relief scams. In these robocalls, scammers promise low-interest loans or help with debt in exchange for upfront fees.
• Prize or lottery scams. These messages tell you you’ve won a contest or lotto you never entered, and require payment to claim your prize.
• Spoofed number scams. These calls appear to come from local or familiar numbers to increase the likelihood of you answering.

Watch for these red flags

Watch for these warning signs:

• Unsolicited calls from unknown numbers.
• Requests for personal or financial information.
• Pressure to act immediately.
• Unrealistic offers.
• Caller ID doesn’t match the claim.

How to protect yourself

Here’s how to minimize your risk and protect yourself.

1. Don’t answer unknown calls. If you don’t recognize the number, don’t answer. Scammers aren’t likely to leave a message, and legitimate callers will usually identify themselves.
2. Hang up. If you answer the phone without realizing it’s a robocall, hang up and don’t press any buttons, as this can confirm your number is active and lead to more calls.
3. Use call-blocking tools. Many smartphones, apps and mobile carriers offer call-blocking features to reduce unwanted calls.
4. Register on the National Do Not Call Registry. Adding your number to the National Do Not Call Registry won’t stop all robocalls, but it can reduce calls from legitimate telemarketers.
5. Never share personal information over the phone. Legitimate companies won’t ask for sensitive details like your Social Security number, account information or passwords by phone.
6. Verify claims independently. If a caller claims to represent an organization, hang up and contact the organization directly using verified contact information.

What to do if you fall victim

If you suspect you’ve been targeted by a robocall scam, take action to limit the damage. First contact your credit union or credit card company to report any unauthorized transactions. Next, monitor your accounts for suspicious activity and consider freezing your credit. Finally, file a report with the FTC to provide call details.

Robocalls can be more than just annoying but with the right information, you can protect yourself from falling victim. Stay safe!